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顾客累积满意度的测量——基于动态顾客期望的解析模型

  • Date:2018-10-14
  • Hits:

  • Journal: 

    南开管理评论

  • Volume: 

    14

  • Issue: 

    1008-3448

  • Translation or Not: 

    no

  • Date of Publication: 

    2011-01-01
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